Most privacy policies are written to protect the company. This one is written so you can actually read it. Here is what we collect, who can see it, and what we will never do.
Last updated: August 6, 2026 · Questions? admin@knownmeds.com
Your medication list belongs to you. We store it so you can show it to the people you choose. We don't sell it, no advertising company ever receives anything about you, and nobody sees it without your say-so. You can download it or delete it whenever you like.
Your name and email address, and the health information you add: medications, doses, allergies, your blood type, your pharmacy, and emergency contacts. If you keep a separate list for someone you look after, whatever you enter for them as well.
The form on our home page keeps one thing: your email address, and which of three sentences you picked about who you are. It is stored encrypted, in a list that is separate from every account and is never joined to a medication list, an allergy, or anything received from Medicare.
We use it to tell you when KnownMeds is in the App Store, and for nothing else. Every message we send from it carries a link that takes you off the list in one step. Nobody on that list is an insurance lead. It is never shown to an insurance agent, and it is never sold, rented or shared.
You can photograph your Medicare card, a Supplement, an Advantage plan or a drug plan card, so the numbers are on your phone instead of in your wallet. Those photographs are stored encrypted in your account and are never sent anywhere else.
Where the picture is read matters, so here is exactly what happens. The photo is shrunk by your own phone before it is sent to us. On phones whose browser can read text without help, the fields are filled in on the device itself — nothing is uploaded to be read, and no outside service ever sees the image. On phones that cannot do that, nothing is read at all and you type the few boxes yourself. We do not use an outside reading service, because that would mean your Medicare number leaving your phone for a company that has made you no promises.
If you choose to link your Medicare account, we receive your prescription history from Medicare — only after you approve it on Medicare's own website, and you can disconnect it any time.
The basics needed to run the app: your device type and app version, and error reports if something breaks. We do not track your location, read your contacts, or scan anything on your phone beyond the photos you choose to take.
Only to run KnownMeds for you: showing your list, printing your wallet card and fridge magnet, powering your emergency card, keeping your insurance card photographs where you can reach them, and keeping any separate list you make for someone you look after. If we ever want to use your information for a new purpose, we will ask you first — in plain words, with a real choice.
We never sell your information. Not to advertisers, not to data brokers, not to anyone.
No advertising company ever receives anything about you. We sell no space to advertisers, we let nobody target you, and we never use your medication information to market anything to you. KnownMeds LLC is also an insurance agency, so an agent’s name may appear in two places inside the app — a card at the bottom of the Today screen, below your medicines, and the About screen reached from Account — and that is disclosure, not targeting. It is the same for everyone regardless of what is on your list, and your medications are never part of it.
We never use anything on your list to decide what you are shown. KnownMeds LLC is also an insurance agency, and your agent may offer one product on the About screen — a medical alert button sold by Best Buy, which they may earn a commission on. It is the same for every person that agent works with, the button appears on the About screen only, and nothing about your medications, your allergies or your age was used to put it there. There are also three short pages explaining how Medicare is put together, what life insurance is for, and how retirement income works. They are the same words for everyone who opens them.
We never share your health information without your permission — except if the law requires it (for example, a valid court order), and then only the minimum required.
Anyone you physically hand your phone or printed list to, like a doctor at an appointment. Nobody else can sign in to your account — your sign-in is yours alone, and the lists inside it are visible only to you.
You can let one person, with their own KnownMeds account, see one of your lists. You start it, you name them, and you agree to a screen that says exactly what they will see: every medicine including the ones imported from Medicare, what each is for, when it was last filled, your allergies, and your emergency card. You choose whether they can only look, or can also add and correct medicines.
Nothing is visible to them until they accept, inside their own account. They can never connect or disconnect Medicare, replace your emergency code, invite anyone else, or close your account.
You can stop it in one tap and it stops immediately. It ends by itself after twelve months unless you renew it. We email you when they accept, and again the first time they open your list — deliberately, so that you find out by a route that does not depend on the phone in your hand. You can see the dates they opened it; we do not record which medicines they looked at. We keep a dated copy of the words you agreed to.
An insurance agent is never one of these people. This is a way to let a family member or carer help you, and nothing about it touches the agent side of KnownMeds.
Your emergency card shows responders your name and age, medications, allergies, and one emergency contact. Nothing else — no address, no insurance details, no notes. The card only works while the switch on your Emergency screen is on.
If you link a pharmacy, they can see refill activity related to their own prescriptions, so they can help you stay on track. They do not see medications you filled elsewhere unless you choose to show them.
If you tap “ask me about this” and tick the box on the consent screen, the agent named there receives your name, your phone number, and the fact that you asked. That is the entire list. It reaches them by email, sent the moment you tap, so they can call you back quickly — which means your name and number sit in their inbox and briefly in our email provider’s delivery records. Your medications, allergies, documents and Medicare information are never included and never will be. The permission lasts twelve months and you can withdraw it in Account at any time, which erases your name and number immediately.
A small number of our staff and service providers (like the company that hosts our secure servers) can access systems that hold your data, under strict confidentiality agreements, only to operate and support the service. They are never allowed to use your information for their own purposes.
Everything below lives in one place in the app: Settings → My Privacy. No phone calls required, no hoops.
View everything we have about you, any time.
Download your complete list as a file or a printable page. It's your information — it travels with you, not us.
Correct anything that's wrong, on any list in your account.
Delete individual items or your whole account. When you delete your account, your health information is permanently removed from our systems within 30 days, except the minimal records the law requires us to keep.
Switch off your emergency card, delete a list you keep for somebody else, disconnect your Medicare link, or withdraw a licensed agent's permission to contact you — each takes one tap and works immediately.
Colorado residents: these controls are also how we honor your rights under the Colorado Privacy Act, including access, correction, deletion, and portability. To exercise any right by email instead, write to admin@knownmeds.com. If we ever decline a request, we'll explain why and how to appeal.
KnownMeds does not text you and does not call you. The only message we send is the six-digit code you ask for when you sign in. If you ticked the box asking a licensed agent to call you, that agent contacts you directly — you can withdraw that permission at any time from your Account screen, and it expires by itself after twelve months.
Your information is encrypted when it travels and when it's stored, on secured servers in the United States. Access inside our company is limited to the few people who need it, and every access is logged. No system on earth is perfectly secure — so if a breach ever affects your information, we will tell you promptly and plainly: what happened, what information was involved, and what we're doing about it, as required by federal breach notification rules.
When you add your own information to KnownMeds, federal HIPAA rules don't apply to it — instead, we're accountable to the Federal Trade Commission's health privacy rules, and to the promises on this page. When a partner pharmacy shares your records with us, that data is protected under HIPAA through a formal agreement with your pharmacy. Either way, our promises to you are the same.
KnownMeds is built for adults. We don't knowingly collect information from anyone under 18, and if we learn we have, we'll delete it.
KnownMeds is operated by KnownMeds LLC, a Utah limited liability company. If you have a question about this page, want a copy of your information, or want everything deleted, write to admin@knownmeds.com and a person will answer you. If we ever decline a request, we will tell you why and how to ask us to look again.
If we ever change what we collect or who can see it, we'll tell you in the app before the change takes effect and ask for your permission again where the law or plain decency requires it. We'll never weaken the promises in the box above.