1. Who we are
KnownMeds ("KnownMeds," "we," "us") provides a personal medication-record service through our website at knownmeds.com and our app at app.knownmeds.com. These Terms are an agreement between you and KnownMeds LLC, a Utah limited liability company.
2. Who may use KnownMeds
You must be 18 or older. If you are managing a list on behalf of another adult, you may only do so with that person's permission, or where you hold legal authority to act for them (such as a power of attorney or healthcare proxy). You are responsible for what you do in another person's account.
KnownMeds is not built for children, and we do not knowingly collect information from anyone under 18.
3. Your account
You sign in with your email address. We send a six-digit code to that address, you enter it, and then you choose a password. Keep access to your email secure, since anyone who controls it can reach your account. Tell us promptly at admin@knownmeds.com if you believe someone else has gained access.
Day to day you will not type anything. After your first sign-in you set up a passkey — Face ID, Touch ID, or a fingerprint — and that is what opens KnownMeds each time. Passkeys stay on your device; we only hold the public half, which cannot be used to sign in anywhere. Your password is asked for about every ninety days, so that a device in someone else's hands is not on its own enough to open your list. You are not asked to invent a new password each time; it is the same one.
We never store your password itself. We store a value derived from it that cannot be turned back into the password. If you forget it, we send a code to your email address and you choose a new one — nothing in your list is lost.
You can keep a separate list for anyone you look after, alongside your own, in the same account. Nobody else can sign in to your account, so those lists are visible only to you.
Letting someone see a list. You may also let another person — with their own KnownMeds account and their own sign-in — see one of your lists. This only happens if you start it, name them, and agree to a screen that says exactly what they will be able to see, including prescriptions imported from Medicare, your allergies, and your emergency card. Nothing is visible to them until they accept, in their own account. You choose whether they can only look, or can also add and correct medicines.
Whoever you invite can never connect or disconnect Medicare, replace your emergency code, let anybody else see your list, or close your account. Those stay with you.
You can stop it at any time, in one tap, and it takes effect immediately. It also ends by itself after twelve months unless you renew it. We email you when someone accepts, and again the first time they open your list, so you always find out by a route that does not depend on the phone in front of you. You can see the dates a shared list was opened. We do not record which medicines were looked at.
We keep a dated copy of exactly what you agreed to when you shared a list, because a record of consent has to be a record of the actual words.
4. This is not medical advice — read this part
KnownMeds does not provide medical advice, diagnosis, or treatment. We display information you enter, information you photograph, and information imported at your direction from sources like Medicare. We do not check whether your medications are correct, safe, appropriate, or complete, and we do not screen for drug interactions or allergies.
Always talk to your doctor or pharmacist before starting, stopping, or changing any medication. In an emergency, call 911. Never delay seeking care because of anything in this app.
5. Accuracy, and what the list can and cannot do
We work hard to display your information faithfully, but we cannot guarantee it is complete or current. Claims data from Medicare lags behind real life by days or weeks. Over-the-counter medicines and cash-pay prescriptions may never appear automatically. You are responsible for reviewing your list and correcting it.
The emergency card is a convenience, not a guarantee. We cannot promise that any responder will scan it, that a phone or network will be available, or that the service will be reachable at any given moment. Treat it as one helpful layer, not as your only safeguard.
6. Connecting outside sources
If you connect your Medicare account, you are directing Medicare to share your claims information with us under your own right of access. You can disconnect at any time in the app or through your Medicare account. We are not responsible for the accuracy, availability, or timeliness of information provided by Medicare or any other source you connect.
7. Printed cards and magnets
You can print your own emergency wallet card and fridge magnet from the app at no cost. We do not currently sell printed cards or magnets. If that changes, the price, shipping and returns will be shown before you order and these Terms will be updated first.
If you lose a card or a magnet, open the Emergency screen. Pause hides your information while keeping the same code, so anything you have printed works again when you turn it back on. Replace issues a new code and permanently stops the old one — every card and magnet you have already printed will need reprinting. Replace is the right choice for a lost wallet.
7a. Insurance card photographs
You may photograph your Medicare and plan cards inside the app. Those images are stored encrypted in your account. Where your phone's browser can read text on its own, the app fills in the fields on your device; on other phones nothing is read and you type them. We do not send card images to any outside reading service.
Always check what is filled in against the card itself. A camera can misread a character, and the app warns you when a Medicare number does not match the format CMS uses — but it cannot know whether a correctly-formatted number is your number. You are responsible for the accuracy of what you enter or accept.
7b. Information about insurance, and one product
KnownMeds LLC is also an insurance agency. Inside the app you may see: a licensed agent's name and telephone number; three short pages explaining how Medicare is put together, what life insurance is for, and how retirement income works; and, if your agent has switched it on, a medical alert device sold by Best Buy, on which that agent may earn a commission.
None of this is advice, none of it is specific to you, and none of it is chosen using anything on your medication list — it is identical for everyone who sees it. Those pages are general information only. For authoritative Medicare information, contact 1-800-MEDICARE or Medicare.gov, which are free and sell nothing. You are never contacted by an agent unless you ask to be, on a screen that says so, and you can withdraw that permission at any time.
8. Your content
Your medication list, photographs of your insurance cards, and documents remain yours. You grant us only the permission needed to operate the service for you: to store, display, transmit, and back up your information, and to share it exactly as you direct. We do not sell your information, we do not use it for advertising, and we do not use it to train advertising or marketing systems. Our handling of your information is described in our Privacy Notice, which is part of these Terms.
9. Fair use of the service
Please do not: use KnownMeds for anyone without their permission; attempt to access another person's account; scrape, reverse-engineer, or overload the service; upload anything unlawful; or use the service to provide clinical care to patients as a substitute for a licensed medical record system.
10. Service changes and availability
We may add, change, or discontinue features. If we make a change that materially reduces the core service, we will tell you in the app beforehand. We do not guarantee uninterrupted availability — maintenance and outages happen.
If we ever shut the service down, we will give you reasonable notice and a way to export your list first.
11. Ending your account
You can delete your account at any time from the Account screen. When you do, your health information is permanently removed from our systems within 30 days, except minimal records we are legally required to keep. We may suspend or end an account that violates these Terms.
12. Disclaimers
Except where the law does not allow it, the service is provided "as is," without warranties of any kind, including fitness for a particular purpose. We do not warrant that the service will be error-free or that information displayed will be accurate or complete.
13. Limits on liability
To the fullest extent the law allows, KnownMeds is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or $100.
Some states do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability for fraud, willful misconduct, or anything that cannot be limited by law.
14. Indemnity
You agree to cover our reasonable losses arising from your misuse of the service, your violation of these Terms, or your management of another person's list without proper authority.
15. Disputes and governing law
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Any dispute relating to KnownMeds will be brought exclusively in the state or federal courts located in the State of Utah, and you and we each consent to the jurisdiction of those courts.
Nothing here prevents either of us from bringing a qualifying claim in small claims court.
16. Changes to these Terms
If we change these Terms, we will post the new version with a new date and, for material changes, notify you in the app before they take effect. Continuing to use KnownMeds after that means you accept the updated Terms.
17. Contact
Questions about these Terms: admin@knownmeds.com
KnownMeds LLC, Utah