Short answers to the things people actually ask. If what you need is not here, write to us and a person will read it.
Last updated: August 5, 2026 · Questions? admin@knownmeds.com
KnownMeds is free, it has no password to remember, and everything in it belongs to you. If you are stuck, email admin@knownmeds.com and say what happened — you will not be answered by a robot.
Codes arrive by email, usually within a few seconds. Check the spam or junk folder first — that is where almost all of them turn up. The code works for ten minutes and can be used once. Asking for a new one stops the old one working, so use the newest email in your inbox.
On purpose. You put in your email address, we send you a six-digit code, and that is the whole sign-in. There is nothing to forget and nothing to write on a note by the computer.
Yes, after your first sign-in. You will be offered it on the sign-in screen. It stays on that device; we only hold the half that cannot be used to sign in anywhere else.
Different door. Agents sign in at agents.knownmeds.com. The two are separate accounts even if you use the same email address for both.
Two ways. You can type them in — the name, the strength and when you take it, which takes a minute or two. Or you can connect your Medicare account once, and prescriptions filled at any pharmacy arrive on their own and keep themselves current.
Open the medicine and change it. Claims data from Medicare runs days or weeks behind real life, and over-the-counter medicines and cash-pay prescriptions may never appear automatically, so the list is yours to check. KnownMeds does not check whether your medications are correct, safe or complete, and it does not screen for interactions.
Yes. You can keep a separate list alongside your own for anyone you look after — a parent, a spouse — in the same account. There is no way to invite another person into your account, so you are the only one who can see or change what is in it.
Your name and age, your medications, your allergies and one emergency contact. Nothing else — no address, no insurance details, no notes. It only works while the switch on your Emergency screen is on.
Open the Emergency screen. Pause hides your information but keeps the same code, so anything you have printed works again when you switch it back on. Replace issues a new code and permanently stops the old one — every card and magnet you have already printed will need reprinting. Replace is the right choice for a lost wallet.
Hold the phone about an arm's length away in good light, and make sure the printed card is not folded across the code. If it still will not scan, email us — it is a printing problem we can fix, not something you did wrong.
You approve it on Medicare's own website, not ours, and we never see your Medicare password. After that we receive your prescription history and keep it current. You can disconnect at any time from the Account screen.
No. KnownMeds is not affiliated with or endorsed by Medicare, the Centers for Medicare & Medicaid Services, or any government agency.
Only if you arrived through that agent's code or QR. It sits behind Account and you have to tap through to reach it. It is the same for everyone with that agent, and nothing on your medication list changes what it shows.
Open Account and withdraw the permission. It also expires by itself after twelve months. What the agent received was your name, your phone number and the fact that you asked — that is the entire list, and your medications were never part of it.
Both, from the Account screen. Deleting is permanent: your health information is removed within thirty days, apart from the minimal records we are legally required to keep.
Nothing. The app is free and stays free. We do not sell your information and no advertising company receives anything about you.
Email admin@knownmeds.com. Tell us what you were doing and what happened. If it is about the emergency card, please do not include your medication list in the email — we do not need it and it is safer where it is.
KnownMeds is a record-keeping tool and does not provide medical advice. In an emergency, call 911. Always talk to your doctor or pharmacist before starting, stopping or changing any medication.